Customer Service

See that pot? That’s not a pot of tea. That, m’dears, is what you get in Richoux – the world’s snobbiest cafe – when you order a pot of coffee. The Girl paid several £s for that pot. She was expecting a cafetiere. She was, to say the least, not impressed. As you might be able to tell from the picture.

Talking of cafes, I’ve been trying to find out why the brand new Costa on Chalk Farm Road has a sodding enormous step at the entrance. This is a blatant breach of the DDA. (The Costa customer service department responded to my e-mail asking which branch I’m talking about, when I had given the exact address – which rather demonstrates how stupid they are.) It’s one thing when a small, independent shop can’t afford to ramp its entrance. It’s quite another when a massive multi-national, with six branches in every town, refits a brand new cafe and builds a new step entirely from scratch. Wankers. If they have no answer to my complaint, I might ask Camden Council exactly why they keep giving planning permission to shops and cafes that stomp all over actual and/or potential disabled customers in their blatant disregard for the law.

This has been the Rant of the Day. You may now return to your regularly scheduled programming.


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